SweatHouz- Assistant Studio Manager

SweatHouz is the fastest-growing recovery franchise globally, with over 100 open locations and more than 300 licenses sold. We are committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges.

About the role

The Assistant Studio Experience Manager plays a vital role in leading and motivating the team to deliver an exceptional guest and member experience, driving membership growth, retention, and revenue. This role embodies the SWTHZ core values of integrity, respect, fairness, and excellence while supporting the Studio Manager in daily operations, team development, and sales performance.

Responsibilities

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals.
• Tours potential members through the studio and describes the facilities, services, and amenities that directly tie back to the intro's individual needs and goals.
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol.
• Schedules appointments and follows up on all leads and potential new business opportunities.
• Communicates and promotes marketing campaigns and special offers to leads and existing members.
• Monitors and analyzes membership data, tracking key KPIs to provide actionable insights for informed decision-making.
• Supports studio membership and revenue goals by collaborating with the Studio Manager and sales team to implement strategies for attracting and retaining members.
• Assists in coaching and mentoring sales associates to enhance their sales techniques and product knowledge.
• Assists the Studio Manager in coaching and developing team members by providing training and support to enhance skills and performance.
• Leads by example, demonstrating exceptional work ethic, communication, and customer service skills to inspire the team.
• Supports performance management initiatives, including setting clear goals, providing regular feedback, and participating in performance reviews.
• Ensures a clean, welcoming, and safe studio environment by enforcing hygiene and safety protocols.
• Oversees studio cleanliness by coordinating and supporting cleaning staff to maintain high standards.
• Monitors studio operations to identify opportunities for improvement and implements effective solutions to enhance team performance and member experience.

Requirements

• High school diploma or GED required; degree in a related field preferred.
• Current AED/First Aid/CPR certification.
• 1+ years in a supervisory role.
• 2+ years of experience in a sales or customer service environment, with a focus on relationship-based selling and value-building.

Skills

• Leadership & Strategic Thinking: Inspires a shared sense of purpose, navigates change, and coaches the team through challenges. Analyzes problems and implements solutions that drive financial results and business success.
• Business Acumen & Delegation: Strong understanding of sales and operations, able to delegate effectively to achieve revenue and membership goals while empowering the team to excel.
• Relationship Building & Persuasion: Builds trust and value with potential members through a relationship-based selling approach, tailoring solutions to their needs.
• Integrity & Dependability: Reliable, flexible, and true to their word. Demonstrates high integrity and professionalism in all interactions.
• Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. Engaged, positive, and always eager to deliver excellence and high-impact results.
• Adaptability & Energy: Self-motivated with strong endurance, eager to learn and navigate ambiguity, and committed to facing challenges head-on with resilience.
• Authentic & Attentive: Sincere, open-minded, and considerate. Actively listens, is mindful, and demonstrates empathy in every interaction.

Physical Demands

• Must be able to lift up to 50 lbs.
• Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking.
• Exposure to cleaning chemicals and sanitizing agents.
• Must be comfortable with administering CPR/AED protocols.

Benefits

• Competitive compensation and bonus eligibility.
• Flexible work schedule.
• Free drop-in sessions.
• Career growth opportunities.
• Comprehensive benefits plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees.
• Supportive leadership team.

Pay

$22.00/hour + bonus opportunities.