SVS Vision - Retail Receptionist- Sandusky, OH

Job Summary

SVS Vision Receptionists will be responsible for creating a positive first impression that the patient receives when they walk into our stores. Optical receptionists work as part of a team of eye care professionals including optometrists. The receptionists’ main priorities are to assist clients either over the phone or in person, while getting the opportunity to build relationships with patients. They are also responsible for ensuring a positive patient experience from start to finish.

Duties/Responsibilities

• Greeting patients
• Gathering and updating patients’ insurance
• All computer functions (i.e., receipts, job entries)
• Day-to-day business completion (close out, weekly reporting)
• Maintaining patients’ medical records
• Insurance-rejections and patient notifications
• Scheduling appointments/managing appointment book
• Ensuring the smooth flow of the office
• Supporting opticians and managers

Required Skills/Abilities

• Professional communication skills
• Strong attention to detail
• Adaptable to change
• Teamwork oriented
• Excellent customer service skills
• Possess strong clerical skills
• Good computer and phone skills