StorQuest Assistant Store Manager

About the role

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. The Assistant Store Manager is the first-line representative to William Warren Properties customers in the Store Manager’s absence. This position may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty.

This role is responsible for maintaining the daily operations of a site, assisting the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service.

Responsibilities

• Actively listen to customers to understand their unique situation and recommend solutions that meet or exceed their needs and expectations.
• Become a subject matter expert on self-storage and explain it clearly to customers.
• Assist customers during challenging times and manage all aspects of the rental process, including:
  • Converting sales
  • Taking payments
  • Selling merchandise
  • Offering insurance
  • Assisting with truck rentals at some locations
  • Collecting past-due accounts
  • Guiding customers on their storage journey
• Manage operational activities such as:
  • Inspecting stores daily, including lock checks
  • Maintaining an impeccable facility
  • Performing minor maintenance and custodial duties; cleaning vacated units promptly
  • Contacting vendors for routine maintenance repairs
  • Accurately handling cash, balancing receipts, posting payments, and processing bank deposits
  • Going to the post office

Requirements

• Preferred 1+ years in customer service or sales experience.
• Tech-savvy is a plus.
• Cash handling experience required.
• Must be available on weekends.
• Passion for guest service and sales.
• Ability to work collaboratively in a team environment.
• Positive, outgoing personality with a strong work ethic.
• Insatiable appetite to learn new things.
• Experience in retail or service industry preferred.

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 lbs. frequently.
• Ability to push up to 50 lbs. frequently.
• Ability to lift above head frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate in written and verbal format frequently.
• Regular and consistent attendance at the assigned location is required.

Pay

$18.00 per hour + competitive bonus potential.

Benefits

• Medical, dental, and vision coverage (for eligible employees).
• 401(k) with matching contributions.
• Paid Time Off (PTO).
• Holiday perks.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.