SVP, Senior Relationship Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans to achieve their highest potential and be successful in their personal and professional lives.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We provide dedicated personal service for businesses, professionals, individuals, and families, offering every customer a single point of contact. We innovate with the latest tools and technology while maintaining deep experience and a strong financial foundation.

About the role

As an SVP Senior Relationship Manager, you will solicit and close new, profitable business while managing an existing portfolio to bank standards. The role requires strong marketing skills, a broad network, and a focus on new business development, including lead generation and relationship management. We seek a highly motivated, strong communicator who thrives in a fast-paced environment.

Responsibilities

• Call new commercial clients (loans & deposits)
• Negotiate terms and conditions to successfully close profitable business
• Review and analyze financial information
• Visit customers to establish and maintain positive relationships
• Cross-sell other bank products and services
• Actively engage in the community to represent the bank
• Monitor and proactively manage all aspects of the loan portfolio, including loan delinquency, loan reviews, renewals, and collaboration with the Special Assets team

Requirements

• Bachelor’s degree or equivalent and 10+ years of related work experience
• Ability to independently negotiate complex credit structures and close large transactions
• Comprehensive knowledge of commercial banking and treasury products, with completion of formal credit training
• Working knowledge of Capital Markets, including Loan Syndications and Debt Capital Markets
• Strong C&I calling background
• Ability to bring a local existing book of business
• Experience building and maintaining internal and external partnerships
• Ability to source new prospect and referral source relationships
• Proven track record of meeting and exceeding regional and bank loan production and performance goals
• Ability to review and analyze financial information
• Excellent written and oral communication skills

Skills

• Proficiency with Microsoft Suite
• Ability to learn and work with other Customers Bank applications

Must be legally eligible to work in the United States without sponsorship, now or in the future.

Diversity Statement

At Customers Bank, we honor the diverse experiences, perspectives, and identities of our team members. We recognize that passion, creativity, and integrity drive our success and are committed to fostering a culture of diversity, equity, and inclusion.