SVP Mortgage Loan Servicing Default Management

Key Responsibilities

• Provide leadership, direction, and ongoing coaching to direct reports while establishing clear priorities, objectives, and performance expectations.
• Collaborate across business units to ensure alignment and execution of shared organizational goals.
• Oversee default management strategies designed to maximize asset value, including collections, loss mitigation, bankruptcy, foreclosure, and related servicing activities.
• Ensure timely and accurate filing of default-related claims to mitigate financial risk and secure reimbursement for eligible loss mitigation activities.
• Manage and develop a team of VPs and Supervisors, ensuring operational workflows comply with regulatory requirements, investor guidelines, and internal policies.
• Oversee departmental training initiatives, productivity management, employee development, and performance evaluation processes.
• Ensure default servicing activities are conducted in compliance with all applicable federal and state regulations, agency requirements, and GSE guidelines.
• Identify and implement technology solutions and process improvements that drive operational efficiency and enhance team performance.
• Maintain effective First Line of Defense controls, including quality control (QC) processes and KPI reporting, and regularly communicate performance and compliance results to leadership.
• Lead continuous improvement initiatives within default administration by directing projects, identifying operational gaps, and implementing corrective actions.
• Perform additional duties and special projects as assigned.

What You’ll Need To Be Successful

• A high school diploma, GED, or equivalent experience required; bachelor’s degree preferred.
• A minimum of 7 years of experience in the mortgage servicing industry.
• A minimum of 5 years of experience in default administration or default servicing operations.
• A minimum of 10 years of leadership and/or management experience.
• Demonstrated experience implementing and managing First Line of Defense controls.
• Strong knowledge of federal regulations, state laws, agency requirements, and GSE/government servicing guidelines.
• Proven analytical and problem-solving skills with the ability to prioritize complex workloads and meet time-sensitive deadlines.
• Experience with workflow management, operational reporting, and KPI development.
• Exceptional organizational, time management, and multitasking abilities.
• Results-driven professional with the ability to adapt effectively in a fast-paced and evolving environment.
• Excellent interpersonal, verbal, and written communication skills.
• The ability to maintain professionalism and sound judgment in high-pressure situations.
• Demonstrated personal accountability and strong attention to detail.

What We Offer

• A competitive salary.
• Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits.
• The opportunity for a performance-based bonus based on position and department.