Mortgage Initiative Senior Manager - Servicing and Default

Primary Responsibilities

• Lead complex, cross-functional initiatives that support Property Secured strategic priorities, operational excellence objectives, and regulatory commitments.
• Partner with leaders across Servicing, Default, Operations, Technology, Risk, Compliance, and Finance to define business needs, align priorities, and deliver solutions.
• Serve as the business lead for key strategic, capital, and operational improvement initiatives from planning through implementation.
• Drive initiative execution by developing project plans, identifying dependencies, managing risks, tracking milestones, and ensuring successful delivery of business outcomes.
• Translate business challenges and strategic objectives into actionable recommendations and executable implementation plans.
• Identify process, technology, and operational improvement opportunities that enhance efficiency, scalability, customer experience, and risk management.
• Develop and present executive-level communications, status updates, business cases, and decision materials for leadership review.
• Facilitate working sessions and stakeholder meetings to build consensus, resolve issues, and drive decision-making.
• Monitor initiative performance and benefits realization, ensuring expected outcomes are achieved and sustained.
• Proactively identify and mitigate risks, issues, and barriers to execution while escalating concerns appropriately.
• Support strategic planning, prioritization, and intake processes by evaluating opportunities against business objectives and resource constraints.
• Influence stakeholders across multiple functions without direct authority while fostering strong partnerships and accountability.
• Contribute to the development of execution standards, governance practices, and continuous improvement methodologies within the Business Execution team.

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 5+ years of experience in business transformation, program management, project management, change management, business execution, operations, consulting, or related disciplines.
• Experience leading large-scale, cross-functional initiatives in a complex business environment.
• Demonstrated ability to influence stakeholders and drive outcomes across multiple organizational levels.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Experience developing executive presentations, business cases, strategic recommendations, and implementation plans.
• Able to assess, identify, and proactively mitigate risks while balancing business priorities and organizational objectives.
• Exceptional communication, facilitation, and relationship management skills.
• Strong organizational and planning skills with the ability to manage multiple priorities simultaneously.
• Advanced Microsoft Office skills, including Excel, PowerPoint, Word, and Visio.

Preferred Qualifications

• Experience within Mortgage Servicing, Default Management, Consumer Lending, Financial Services, or Operations.
• Experience supporting capital-funded initiatives, technology implementations, or enterprise transformation programs.
• Knowledge of business process improvement methodologies, including Lean, Agile, or Six Sigma principles.
• PMP, Lean Six Sigma, Agile, Change Management, or related certification.
• Experience working within highly regulated environments.