Senior Manager of Loan Servicing Operations

About the role

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.

Responsibilities

• Own end-to-end execution of loan servicing operations, including customer support, payment processing, servicing workflows, and collections
• Execute and continuously refine collections strategies across early, mid, and late-stage delinquency in partnership with Risk and Compliance
• Establish, monitor, and manage servicing KPIs, SLAs, operational metrics, and portfolio trends; drive corrective action where performance gaps exist
• Translate high-level servicing and risk strategy into clear operating plans, workflows, and accountability
• Identify operational risks, control gaps, and process inefficiencies; implement mitigation and improvement plans
• Partner with Product and Technology teams on servicing impacts related to new products, platform enhancements, and configuration changes
• Ensure servicing and collections practices meet regulatory, investor, and contractual requirements
• Lead, coach, and develop supervisors, team leads and individual contributors; build a strong performance-driven culture
• Escalate material servicing, operational, or compliance issues to executive leadership with clear recommendations
• Support cross-functional initiatives and special projects as assigned

Requirements

• Bachelor’s degree in Business, Finance, Operations Management, or a related field
• 8+ years of experience in loan servicing, collections, or financial services operations
• Demonstrated experience leading teams in a fintech, bank, or specialty lending environment
• Hands-on experience supporting Private Student Loans, Student Loan Refinancing, and Home Improvement Loans
• Strong background in collections execution, loss mitigation, or servicing performance management
• Proven success in coaching leaders and delivering results through well-executed operational processes
• Comfortable operating with executive guidance while owning day-to-day decision-making and delivery
• Strong analytical, communication, and problem-solving skills

Qualifications

• Experience in a fast-paced, evolving environment
• Ability to work independently and as part of a team
• Passion for customer service and financial services
• Knowledge of industry regulations and compliance standards

Skills

• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Experience with loan servicing software and platforms

Benefits

• Comprehensive benefits package including medical, dental, vision, and additional wellness coverage
• Unlimited PTO
• Stock options

Pay

The full-time base salary range for this role in the United States is between $80,000- $100,000 + bonus + equity + benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as market job location, job-related knowledge, skills, and experience as evaluated throughout the interview process.

Schedule

Full-time position