Senior Commercial Loan Servicing Specialist

About This Role

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of the Corporate & Investment Banking Lending Operations Division. In this role, you will lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution, evaluating and uploading data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements, coordinating all aspects of resolving open customer service issues, interacting with internal and external customers, serving as primary liaison and working collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs, reviewing and negotiating moderately complex loan servicing transactions, evaluating risks, and devising strategies to mitigate risks and identify procedural modifications, serving as an escalation point in the resolution of client issues, conducting quality reviews and monitoring key performance metrics as related to efficiencies and effective processes, identifying activities of the team to ensure conformity with established procedures, collaborating and consulting with peers, colleagues, and managers to resolve issues and achieve goals, may lead projects, teams, or serve as a mentor for lower-level staff, may contribute to strategic initiatives, independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.

Required Qualifications

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Exposure to Commercial Loan Credit Agreements
• Loan IQ (LIQ) or equivalent Experience
• Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Job Expectations

• Ability to work on-site
• Ability to work a hybrid schedule

Location

1525 W W T Harris Blvd
CHARLOTTE, NC 28262-8522

Posting End Date

30 Jul 2026

Job Posting May Come Down Early Due to Volume of Applicants

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates Applying to Job Openings Posted in Canada: Applications for Employment Are Encouraged from All Qualified Candidates, Including Women, Persons with Disabilities, Aboriginal Peoples and Visible Minorities.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Recruitment and Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.