Senior Commercial Lending Servicing Specialist

About the role

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of the Corporate & Investment Banking Lending Operations Division.

Location: 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522. Posting End Date: 24 Sep 2026.

Responsibilities

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Requirements

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Exposure to Commercial Loan Credit Agreements
• Loan IQ (LIQ) or equivalent Experience
• Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
• Knowledge of loan documentation
• Construction loan budget monitoring experience
• Title work experience

Skills

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Schedule

• Ability to work on-site
• Ability to work a hybrid schedule