SVP, Client Relations

About the role

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry, focused on delivering superior technology, products, and services for mortgage and real estate with personalized support. Through continuous innovation and acquisition, ServiceMac offers solutions that span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. The company’s inclusive, people-first culture has earned it a place on the Fortune 100 Best Companies to Work For® list for eleven consecutive years, awards as a best place to work for women, diversity, and LGBTQ+ employees, and inclusion on over 50 regional best places to work lists.

The SVP, Client Relations at ServiceMac is responsible for leading and driving organizational growth through engagement and strategic account management. This includes managing and motivating a team, and planning and executing scalable strategies for long‑term client retention.

Responsibilities

• Collaborate with and facilitate the involvement of company personnel, including support, professional services, and management resources to meet strategic account performance objectives and client expectations.
• Proactively lead the strategic account planning process across the team to develop mutual performance objectives, financial targets, and critical milestones.
• In partnership with implementation teams, develop solutions that best address client needs while coordinating the involvement of all necessary company personnel.
• Represent the company professionally to build trust with accounts and relationships by being a complete expert in the field and with segment‑specific products and processes.
• Serve as an adviser to clients and forecast/contribute to cross‑selling future initiatives, products, and processes.
• May serve as the primary interface to the client for a limited number of assigned large accounts, building and maintaining productive, ongoing business relationships at all management levels regarding operational needs, communication, client service, and performance.
• Has full supervisory responsibility for a large staff: delegates tasks, manages workflow, plans staffing requirements, administers salary, interviews candidates, makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions.
• Coaches and mentors staff; provides development opportunities.
• Ensures teams and individuals understand roles and responsibilities via clear communication of goals and objectives; meets with individual team members on performance measurements, goals, and evaluations.

Skills

• Demonstrated competency in executing strategic plans.
• Ability to learn the needs of a wide range of employees while driving team performance, monitoring results, and appropriately allocating resources.
• Possesses and applies a broad knowledge of principles, practices, and procedures of the field of specialization to complete complex projects.
• Experience and knowledge of functional tools and infrastructure.
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.

Qualifications

Typical education: Bachelor’s degree or equivalent combination of education and experience; advanced degree preferred.

Typical experience: 8+ years of progressive management experience.

Pay

Pay range: $135,100 - $180,150 annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements, and geographic location.

Benefits

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for