SVP, Client Partnership Growth, Vertical Leader

About the role

The SVP, Client Growth, Manufacturing & Retail is Ansira’s vertical owner and leader across manufacturing and retail clients. This role is responsible for client success and growth across multiple portfolios within this vertical, focusing on the strategic direction for how Ansira grows and succeeds. The position ensures all areas of client growth and overall relationship health, bringing together the right team to drive sales growth, expand offerings, ensure profitability, and influence client strategy through knowledge, innovation, and thought leadership.

Responsibilities

• Own the strategic direction and health of multiple portfolios through VPs.
• Bring forward vertical insight and translate market trends into clear priorities for the broader organization.
• Own scalable distribution of vertical direction across adjacent teams to align commercial focus, solutioning, media, product priorities, and roadmap discussions.
• Set vertical priorities tied to retention, expansion, margin, and risk.
• Serve as the highest internal escalation point for major business, relationship, or organizational risk within the vertical.
• Maintain selective executive-level visibility on the most important client relationships and inflection points.
• Calibrate talent, org design, succession, and role alignment across the team.
• Own development and accountability of VPs and team.
• Remove internal blockers and drive collaboration across teams when issues exceed VP authority.
• Hold VPs accountable for portfolio performance, leadership maturity, talent development, and execution discipline.
• Responsible for account onboarding, overall health, and growth across your portfolio of accounts.
• Identify growth opportunities for client projects and increase the scope of services in consideration of revenue growth goals.
• Understand the client’s context within the industry and their competitive position.
• Exhibit an understanding of digital delivery across creative, strategy, and technology platforms, leveraging this knowledge to fit into a client’s digital transformation agenda.
• Think and lead strategically, proactively driving solutions that advance the client’s business.
• Effectively manage a client portfolio delivering $40M+ annually.
• Partner with Client Engagement to ensure the right team is in place to meet client account growth goals.
• Achieve revenue and margin goals for a portfolio of accounts, leading forecasting, scoping/billing, and revenue recognition conversations.
• Accountable for overall client satisfaction and client NPS scores.
• Lead training and support of the team, helping them grow and mature in their roles.
• Ensure the team is high-performing and meeting or exceeding expectations.
• Build, develop, and professionally grow a high-performing team, incorporating cross-training and succession planning.
• Empower and delegate appropriately to ensure a multi-layered approach to account and client management.
• Participate in internal and external ideation and brainstorming sessions.
• Collaborate with the Client Engagement team to ensure projects are delivered on time and within budget.
• Develop effective Opportunity briefs for new engagements/projects across existing clients.
• Contribute information for marketing proposals and other decks presented internally and externally.
• Develop and nurture high-level client relationships to maintain a clear understanding of client priorities and drive growth opportunities.
• Understand the capabilities of all agency departments and effectively partner with Strategy, Insight, Technology, Data Services, and Media teams to sell and grow.
• Complete proformas and statements of work for internal approvals, provide clients with approved statements of work, and see through to contract execution.
• Manage client budgets and monthly billing procedures, communicating any budget variances to clients and closing gaps.
• Manage the accounts receivable process for past-due accounts.
• Serve as a point of escalation for the team, helping resolve risks or issues at the account level.

Requirements

• Bachelor’s or Advanced degree in Marketing or related field.
• 10+ years in a senior role/client services leadership.
• Digital transformation and digital platform (commerce, content, CXM, CDP, campaign, etc.) project experience from both delivery and sales standpoints.
• Demonstrated thought leadership, confident speaking from a position of knowledge with clients and industry leaders, delivering value beyond what’s scoped.
• Strong executive presence when selling.
• Embodies Ansira values: Customer Fanatic, Re-imaginer, Relentless Mover, and Community Champion.
• Effective in consultative selling.
• Excellent presentation skills—both internally and with clients.
• Finds opportunities to promote the organization and its offerings (e.g., social channels, leading webinars, presenting at conferences).
• Expert in both selling and delivering complex solutions.
• Proven track record in developing client relationships at the C-level.
• A proven record of growing accounts and developing new business.
• Strong written and verbal communication skills, problem-solving ability, multitasking, attention to detail, and organization.
• Ability to partner with all levels of management and team members with professionalism.
• Strong organizational skills, including multitasking and time management.
• Fast-paced, assertive, adaptable, solution-oriented, and resolution-focused.

Schedule

Travel is required.