SVP, Business Solutions

About the role

Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crain’s New York Business and Los Angeles Business Journal. Together we are building a place of belonging. At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together.

Responsibilities

• Strategic Planning – 30%
  Lead the team in translating client goals into strategic media solutions that grow our client's brands and ensure strategic consistency across all elements of plan development and implementation, heavily focusing on performance-based media & analytics driven approach to client success
  Collaborate with executive-level leadership on strategic marketing approach, guiding translation of client goals to the Business Solutions team, activation teams, and media partners
  Responsible for providing high level strategic insights from campaign reporting, executing across all channels
  Apply and leverage attribution models functionalities and benefits to build media recommendations and optimize future campaigns
  Develop & maintain strong understanding of all internal and external analytics tools, identify appropriate applications based on business needs
  Oversee development of strategic framework for quarterly plans, lead strategic client recommendations
  Lead the team’s understanding of client’s business and uncovering of motivations/needs; proactively learning about the business from a holistic perspective (e.g. quarterly earnings reports, overarching business trends)
  Seek innovative media solutions to deliver on clients’ goals and evaluate current health of client business via analysis of relevant business metrics (ROI, A/S)
  Ensure strategic alignment across all channels and teams, to ensure a fully integrated approach
  Sets vision and direction for client, based on needs and goals
  Sees around corners and anticipates problems before they occur, to meet strategic goals of clients

• Account Management – 10%
  Responsible for agency revenue and profitability
  Oversee day-to-day operations of the integrated Business Solutions and Digital Investment Team to ensure consistent and high-quality client deliverables
  Support development & renegotiation of client contracts, puts together contract proposals
  Partner with EVP on staffing needs and plans
  Ensure collaboration with all internal Horizon teams (e.g., channel & consumer research) to ensure tasks are within contract scope and are executed properly
  Responsible and accountable for all plans and deliverables, and any following actions and outcomes

• Relationship Development & Management – 35%
  Advance client relationship by maintaining positive rapport and championing trust through thorough understanding of their business and consistent delivery
  Develop and maintain rapport and relationship with senior level clients
  Tap into Horizon resources/tools and collaborate with partner and creative agencies to offer clients holistic business solutions
  Maintain trust & partnership across direct team and overall organization, ensuring positive collaboration
  Ensure team is anticipating client requests, guide team in troubleshooting and problem solving with internal resources to proactively provide solutions
  Negotiate and develop client contracts, ensuring profitability and identifying ways to grow the business
  Understand when to elevate situations to executive leadership
  Act at client’s most valued partner, serving as a trusted and consistent voice in meetings and providing POVs
  Participate in Horizon department-wide conversations and plans

• Team Management & Supervision – 20%
  Ensure an inclusive environment for team members to be their whole selves & do their best work
  Provide ongoing, real-time, performance feedback to Director/VP, Director to ensure continued team growth
  Guide team in setting goals and professional development timelines, ensure team members have challenging, level-appropriate projects and opportunities to learn new skills
  Ensure team members have support needed to achieve development goals
  Active role in conversations around staffing needs
  Promote the work of both junior and senior team members, set a positive team environment

• Training & Development – 5%
  Proactively take part in continued learning opportunities internally and externally
  Maintain active knowledge of industry trends, attending relevant industry conferences and events
  Uses this knowledge to influence and innovate for clients & internal teams

Qualifications

A strong writer, presenter and communicator; who can communicate complex ideas with ease
A strong team leader with people management skills
A self-starter who can work both independently and collaboratively to bring ideas to completion
A calculated risk taker with the foresight to understand implications
Innately curious, with a hunger for proactive and creative problem solving
Comfortable providing and receiving constructive feedback and opportunities for growth
Confident in navigating conversations with senior leadership internally and externally
Nimble and flexible with ability to succeed in a fast-paced environment
Proficient with marketing principles, problem solving, data and analytics
Well versed in communicating with and presenting to clients regularly
Able to thrive under pressure, driving success in deadline driven environments
A supporter of and advocate for diversity, equity and inclusion

Preferred Skills & Experience

15+ years of experience
QSR and/or Healthcare experience
Thorough understanding of advanced analytics and performance media
Strong understanding of Digital activation and operations
Excellent leadership skills and experience developing media professionals, ability to manage a team
Experience in a client relationship management role
Effective verbal and written communication skills; able to confidently present and sell through ideas both internally and to clients
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)