Survey Administrator (Certified Peer Specialist) Spanish Speaking

About the role

The Survey Administrator plays a pivotal role in administering and conducting outreach to Members of Fountain House, ensuring that our work leads to systemic change and sustainable support for people living with serious mental illness.

Responsibilities

• Collaborate, as a team of 3 Peer Specialists, in outreach efforts to members of the Fountain House Midtown Clubhouse.
• Make outreach calls to set up appointments to complete three surveys in adherence to our DOHMH Clubhouse contract.
• Aid members, as needed, in completing the surveys and submitting them to DOHMH.
• Read questions aloud either over the phone or in-person.
• Transcribe member responses into the survey monkey.
• Assist with understanding survey content as needed.
• Work collaboratively with the unit social practitioner to connect with the member.
• Work as a team to ensure timely submission of completed surveys in accordance with DOHMH guidelines.
• Ensure accurate records of outreach efforts, scheduled appointments, and survey completion status.
• Uphold confidentiality, sensitivity, and respect when working with all members.

Requirements

• Must have New York Peer Specialist Certification
• Knowledge of HIPAA privacy and practices
• Experience in administrative support, data entry, customer service, or related field
• Proficiency with basic office software (e.g., survey monkey, Microsoft Office, Excel and Air Table)
• Familiarity with mental health clubhouse settings
• Minimum of two (2) years of work experience providing psychosocial rehabilitation services with individuals experiencing serious mental illness
• Bilingual in Spanish required

Qualifications

• You are a compassionate and experienced Peer Specialist with a deep commitment to social justice and mental health equity.
• You can engage with people from a wide demographic and believe people with serious mental illness deserve holistic support and the opportunity to define their futures.
• You are highly organized with an ability to solve problems in a dynamic environment.
• You value inclusion, joy, accountability, and creativity—and you’re ready to be part of a program that embodies all of these.

Skills

• Compassion
• Commitment to social justice and mental health equity
• Engagement with diverse demographics
• Highly organized problem-solving
• Inclusion, joy, accountability, and creativity

Benefits

• Empower marginalized communities
• Drive real systemic change
• Join a mission-driven team at the forefront of mental health reform
• Access mentorship, training, and career development opportunities in a rapidly evolving field

Pay

$24.04 per hour

Schedule

Full-time inhouse (Hell's Kitchen), Monday to Friday 9am to 5pm, 1 day per month in Harlem & Bronx