Bilingual Spanish- Account Specialist

Responsibilities

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Qualifications

• 1+ year experience in collections, customer service, or financial services
• Fluency in English and Spanish
• Strong communication and negotiation skills across languages
• Familiarity with debt collection laws and practices
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail, organizational skills, and decision-making abilities
• Ability to work independently and collaboratively in a team environment

Work Environment & Requirements

• Full-time position with flexible scheduling, including rotational shifts
• Must be able to work in a fast-paced, high-volume call center environment
• Remote work requirements: Quiet, private workspace free of background noise
• Hardwired connection to modem using ethernet cable
• High-speed internet (minimum 50 Mbps download & 5 Mbps upload)
• Remote work is 3 days at home and 2 days in office; subject to change based on productivity results

Pay

Base Hourly Rate: $19.00 - $20.00

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Disability
• other voluntary coverages