Bilingual Spanish- Account Specialist

Responsibilities

• Contact customers via phone, email, or mail in both languages to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Resolve account discrepancies in collaboration with internal departments
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Provide second-voice support for escalated calls in both languages
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Ensure compliance with FDCPA, FCRA, and other regulatory requirements
• Deliver exceptional customer service while maintaining professionalism and confidentiality

Qualifications

• 1+ year experience in collections, customer service, or financial services
• Fluency in English and Spanish
• Strong communication and negotiation skills across languages
• Ability to handle sensitive conversations with empathy and professionalism
• Familiarity with debt collection laws and practices
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail, organizational skills, and decision-making abilities
• Ability to work independently and collaboratively in a team environment

Skills & Qualifications

• Minimum educational requirement: High School Diploma, GED, or equivalent experience
• Associate degree or higher is preferred

Work Environment & Requirements

• Full-time position with flexible scheduling, including rotational shifts
• Must be able to work in a fast-paced, high-volume call center environment
• Remote work requirements: Quiet, private workspace free of background noise
• Hardwired connection to modem using ethernet cable
• High-speed internet (minimum 50 Mbps download & 5 Mbps upload)
• Remote work is 3 days at home and 2 days in office; subject to change based on productivity results.

Pay

Base Hourly Rate: $19.00 - $20.00

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Disability
• and other voluntary coverages

Notice to Attain job applicants

Attain will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.