Surveillance Technical Manager

We need to output HTML fragment with sections: About the role? The posting includes a paragraph about company values and service. That could be "About the role" or maybe "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when there is real specific content. We have content for: About the role (intro paragraph), Responsibilities (list), Qualifications (list), maybe Skills? The qualifications includes many skill statements; could be under Qualifications. Could also have a Skills section but we can combine. The posting also mentions "Starting Wage: DOE Company Standards". That's pay info but it's vague: "DOE Company Standards" meaning depends on experience, not specific. According to rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It says "Starting Wage: DOE Company Standards". That's not a specific number; it's vague. Should we include Pay? The rule says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). "DOE Company Standards" is similar to DOE (depends on experience) which is placeholder. So we should NOT create a Pay section. Similarly Schedule: mentions "Work nights, weekends and holidays as required." and "This is a 24-hour, 7 day a week work operation." That's schedule info. Is that specific enough? It states work nights, weekends, holidays as required, and 24/7 operation. That's specific schedule info. So we could include a Schedule section with that info. Benefits: not mentioned. So we omit Benefits. We need to preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits. For prose use

  . So we need to convert responsibilities list into

  • . The responsibilities paragraph is a long sentence with many duties separated by periods. We need to split into list items. Ensure we keep all details. Similarly qualifications list: we need to split into list items. Also we have "Physical Demands and Work Environment" paragraph. That could be part of Qualifications? Or maybe a separate section like "Physical Demands". But allowed headings are limited to the examples; we could add a section like "Physical Demands" if we want, but instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those headings. Physical demands could be part of Qualifications or maybe a separate section like "Requirements". But we have no "Requirements" section besides qualifications. Could treat physical demands as part of Qualifications (since they are requirements). However we must preserve all info; we can include it as a

    under Qualifications or as a separate

    list? It's prose; we can put as

    . We also have "Certificates, Licenses, Regulations" paragraph. That could be part of Qualifications. Thus structure:

    About the role

    Starting Wage: DOE Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

    But note: "Starting Wage: DOE Company Standards" is included in that paragraph. However we decided not to make a Pay section; but we can keep that sentence in About the role. It's okay. Then

    Responsibilities

    • Oversees the daily operations of the surveillance technical department, partnering with the other shift supervisors and the director regularly.
    • Responsible for keeping the surveillance system reliable, protecting recorded footage, and coordinating all work and maintenance.
    • Ensure that team members are trained in regard to updates or changes in regulatory requirements.
    • Monitors the health of VMS, Cameras and infrastructure, tracks issues and prioritizes repairs.
    • Manages projects and vendors, plan upgrades, coordinates installations with other departments.
    • Protects access and recordings, manage system access and follows established procedures.
    • Plans all maintenance of equipment, inventory and budgets.
    • Lead the technical team, set priorities, assign work, coach team, and establish procedures.
    • Install, terminate, and maintain data communications cabling including fiber optic, coaxial, twisted pair, etc.
    • Maintains inventory of all equipment and documentation of cabling infrastructure.
    • Performs hardware/software upgrades to new and existing equipment as needed.
    • Investigates appropriate areas of potential problems, investigates error messages and determines resolutions.
    • Trains staff in basic and advanced use of hardware/software and cabling
    • Maintains up-to-date expertise in BICSI and other cabling standards.
    • Provide computer and equipment troubleshooting and maintenance.
    • Support basic Microsoft related technologies such as Productivity and Email software.
    • Completes projects/tasks and research as needed by Application Support Staff.
    • Communicate with users and staff to understand, identify, document, and resolve problems.
    • Maintains up-to-date expertise in company used hardware and software systems
    • Installs and Maintains Access control systems and components.
    • Ensures equipment is taken care of and in working conditions and reports any concerns to director.
    • Partners with surveillance observers and IT on a regular basis.
    • Creates and Maintains infrastructure documentation for access control system(s).
    • Installs and maintains analog and IP cameras and NVR systems.
    • Creates and Maintains infrastructure documentation for surveillance camera system(s).
    • Selects, hires, trains, evaluates, terminates, schedules and recommends salary increases for staff.
    • Creates, implements and assesses training programs.
    • Work nights, weekends and holidays as required.
    • Performs other duties as assigned.
    Note: The schedule info "Work nights, weekends and holidays as required." and "This is a 24-hour, 7 day a week work operation." We have included the first as a list item under Responsibilities. The second could be a separate Schedule section. But we already have schedule info in responsibilities; maybe better to move to Schedule section. However the instruction: include a section ONLY when posting has real specific content. The schedule info is specific: "Work nights, weekends and holidays as required." and "This is a 24-hour, 7 day a week work operation." So we could create a Schedule section with those two items as
    • . Then we should remove the schedule item from Responsibilities to avoid duplication. Let's do that. Thus Responsibilities list excludes the schedule line. We'll keep other duties. Now Schedule section:

      Schedule

      • Work nights, weekends and holidays as required.
      • This is a 24-hour, 7 day a week work operation.
      Now Qualifications section: include all qualification statements plus certificates, licenses, physical demands. We need to split into list items where appropriate. The qualifications paragraph is a block of sentences. Let's parse: "Exceptional guest service skills required. Experience maintaining enterprise video surveillance systems, including cameras, storage/recording, networking, troubleshooting and documentation. Experience and/or education that enables performance of all aspects of the position. Understanding of installation, configuration and troubleshooting processes for basic software, hardware, networking and accessory equipment. Requires experience in low voltage cabling installation and termination Prefer a working understanding of the casino and individual department operations, goals and objectives relating to Computer & Communications Services. Prefer knowledge of how to assemble and disassemble basic computer components Requires knowledge of how to terminate Cat5e data cabling and twisted pair 110 and 66 block terminations Prefer knowledge of coaxial installation and termination Prefer knowledge of fiber optic installation and termination Prefer entry level knowledge of Microsoft Windows workstation & server environment Requires the ability to independently perform all of the duties of the position efficiently and effectively. Must have strong communication and training skills and be able to communicate technical information to non-technical users. Must have strong communication and documentation skills for documenting system, infrastructure, and components. Certificates, Licenses, Regulations Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24-hour, 7 day a week work operation." Note: The last line about 24/7 duplicates schedule; but we already have schedule section. Might be duplicate; we can keep it but it's redundant. However we must preserve all substantive information; we can keep it but maybe it's okay to duplicate? The instruction: remove duplicated lines. So we should remove duplicate lines. The 24/7 line appears also in schedule; we should keep only one instance. Since we already have schedule section, we can drop the duplicate from qualifications/physical demands. However the physical demands paragraph includes that line; we could keep it but it's duplicate. Better to remove it from physical demands to avoid duplication. But we must preserve all substantive information; removing a duplicate line is allowed as per instruction: remove duplicated lines. So we can drop that line. Now we need to format qualifications as list items. Some lines start with "Prefer" or "Requires". We'll keep them as list items. Thus Qualifications
      with items: - Exceptional guest service skills required. - Experience maintaining enterprise video surveillance systems, including cameras, storage/recording, networking, troubleshooting and documentation. - Experience and/or education that enables performance of all aspects of the position. - Understanding of installation, configuration and troubleshooting processes for basic software, hardware, networking and accessory equipment. - Requires experience in low voltage cabling installation and termination - Prefer a working understanding of the casino and individual department operations, goals and objectives relating to Computer & Communications Services. - Prefer knowledge of how to assemble and disassemble basic computer components - Requires knowledge of how to terminate Cat5e data cabling and twisted pair 110 and 66 block terminations - Prefer knowledge of coaxial installation and termination - Prefer knowledge of fiber optic installation and termination - Prefer entry level knowledge of Microsoft Windows workstation & server environment - Requires the ability to independently perform all of the duties of the position efficiently and effectively. - Must have strong communication and training skills and be able to communicate technical information to non-technical users. - Must have strong communication and documentation skills for documenting system, infrastructure, and components. - Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State. - Constantly requires the ability to receive detailed information through oral and written communication. - The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. - Requ