Surveillance Supervisor

Responsibilities

• Continually monitor hotel and casino operations to ensure compliance with state regulations, in-house internal controls, and company policies and procedures.
• Review video footage as needed.
• Generate detailed written reports or follow-up reports on incidents that occur on property.
• Perform any and all job-related duties as directed by the Executive Director of Surveillance.
• Train agents in various aspects of the job, including game knowledge, advantaged play, system use and function, and report writing.

Qualifications

• #GNLT Supervisory Responsibilities
• Surveillance Agents Qualifications

Excellent analytical, problem-solving, administrative, multi-tasking, organization, and prioritization skills.

Excellent interpersonal and communication skills (verbal and written), fluent and articulate in English.

Ability to work efficiently, independently, and cohesively, consistently producing quality results.

Ability to maintain confidentiality of sensitive information.

Knowledge of all table games.

Knowledge of gaming minimum internal casino standards, local jurisdictional gaming laws, and Nevada Revised Statutes.

Must be able to obtain a Nevada Gaming Registration.

Minimum age requirement is 21.

PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD.

Education and/or Experience:

• 4 years’ experience in the casino surveillance field.
• Mandatory: Basic mathematical skills to include ability to add, subtract, multiply, and divide specific to position responsibilities.
• Mandatory: Read and understand all policies and procedures.
• Mandatory: Communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Mandatory: Complete standard forms and reports.

Physical Demands:

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

Work Environment:

• Indoors in a climate-controlled environment.
• Occasional hot and cold temperature changes.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

Tipped Position:

• This position does not earn tips.

Benefits:

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.

Disclaimer:

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #GNLT