Surveillance Operator I- Omaha

About the role

WarHorse Casino Omaha is seeking a detail-oriented and observant Surveillance Operator I to join their overnight team.

Responsibilities

• Monitor guest and team member activities through closed-circuit television (CCTV) systems and direct observation.
• Detect, investigate, and document suspicious activities, policy violations, criminal activity, and regulatory concerns.
• Capture, preserve, and maintain video evidence for investigations, compliance reviews, and risk management purposes.
• Monitor and respond to surveillance alarms and security notifications.
• Review video footage to resolve guest disputes, support investigations, and assist operational departments.
• Prepare detailed daily reports, incident logs, and investigative documentation.
• Conduct surveillance audits of gaming operations, count rooms, slot operations, food and beverage outlets, cage operations, and security procedures.
• Ensure surveillance equipment is functioning properly and report technical issues promptly.
• Maintain strict confidentiality regarding all company, guest, and team member matters.
• Aid management, regulatory agencies, and law enforcement when requested.
• Participate in court proceedings related to gaming investigations when necessary.
• Perform other duties as assigned.

Qualifications

• Must be at least 21 years of age.
• High School Diploma, GED, or equivalent experience.
• Ability to obtain and maintain a Nebraska Gaming License.
• Strong computer proficiency and ability to learn surveillance software systems.
• Excellent attention to detail, organization, and observation skills.
• Strong written and verbal communication abilities.
• Ability to perform basic mathematical calculations and prepare accurate reports.

Preferred Qualifications

• One (1) year of casino gaming experience.
• Knowledge of table games, casino operations, gaming regulations, payouts, and odds.
• Experience using CCTV, surveillance software, or investigative systems.

Core Competencies

• Collaboration & Teamwork
• Communication Proficiency
• Analytical Thinking
• Problem Solving
• Ethical Conduct
• Attention to Detail
• Stress Management & Composure
• Investigative Mindset
• Casino Mathematics & Gaming Knowledge

Physical & Work Environment Requirements

• This position requires prolonged observation of multiple video monitors and maintaining a high level of concentration throughout the shift.
• Team members must be able to sit or stand for extended periods.
• Distinguish colors, movements, and visual details on surveillance monitors.
• Operate computers, camera controls, keyboards, and surveillance equipment.
• Maintain focus while monitoring multiple activities simultaneously.
• Work in a casino environment that may include exposure to secondhand smoke and varying noise levels.
• Occasionally lift up to 50 pounds.

Schedule Requirements

• The casino industry operates 24 hours a day, 7 days a week.
• Candidates must be available to work overnight shifts, weekends, holidays, and other schedules as business needs require.