Surveillance Supervisor - Omaha

Essential Job Functions/Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Maintains overall coverage required by gaming regulations.
• Ensures adherence to company policies and procedures.
• Conducts, supervises, and prepares reports on incidents.
• Advises and implements changes from Surveillance management.
• Assists with coaching and counseling, and handles personnel matters.
• Facilitates performance reviews and monitors surveillance activities.
• Maintains records and reports on surveillance activities.
• Reviews video to resolve disputes, investigate, and assist other departments.
• Reports violations to Surveillance Shift Manager and Manager.
• Implements policies and procedures, responds to management and regulatory requests.
• Audits employee procedures and documents findings.
• Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity.
• Performs other tasks as assigned.

Job Specifications

• Must be 21 years or older.
• High school diploma/GED or equivalent experience required.
• Two (2) years’ experience in the casino surveillance field, with one (1) year of management/supervisory experience preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to perform basic math, English composition skills, and computer functions.
• Knowledge of all table games preferred.
• Knowledge of slot machine usage and operation preferred.
• Knowledge of casino operations and gaming operations required.
• Knowledge of and enforcement of all gaming laws and regulations.

Core Competencies

• Communication
• Analytical and Critical Thinking
• Teamwork Orientation
• Attention to Detail
• Problem Solving/Analysis
• Risk Assessment
• Threat Assessment
• Trust/Integrity
• Initiative
• Decision Making
• Stress Management/Composure

Benefits

• Federal Employees Medical Coverage
• Full Insurance Coverage
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

Physical Requirements

• Work Environment: 2
• Accessibility of all worksites required: 1
• Exposure to weather and temperature extremes: 1
• Exposure to darkness: 1
• Exposure to cramped spaces: 1
• Exposure to loud noises: 1
• Exposure to chemicals and fumes: 1
• Exposure to dust: 1
• Exposure to heights: 1
• Exposure to work safety hazards: 1
• Exposure to secondhand smoke: 1
• Amount of overtime/extended work hours required: 2
• Physical Mobility: 2
• Physical Agility: 2
• Physical Strength: 2
• Dexterity of Hands and Fingers: 1
• Dexterity of Feet: 1
• Physical Balance: 2
• Coordination: 2
• Endurance: 2
• Concentration/intensity: 2
• Memory: 3
• Complexity of Decision Making: 2
• Time Pressure of Decision Making: 2
• Conceptual Thinking: 2
• Ability to Compute Basic Math Calculation: 2
• Fluency in English: 2
• Fluency in Another Language: 0
• Verbal Communication: 2
• Written Communication: 2
• Non-verbal Communication: 2

Physical Effort

• Physical Mobility: 2
• Physical Agility: 2
• Physical Strength: 2
• Dexterity of Hands and Fingers: 1
• Dexterity of Feet: 1
• Physical Balance: 2
• Coordination: 2
• Endurance: 2

Mental Effort

• Concentration/intensity: 2
• Memory: 3
• Complexity of Decision Making: 2
• Time Pressure of Decision Making: 2
• Analytical Thinking: 2
• Conceptual Thinking: 2
• Ability to Compute Basic Math Calculation: 2

Sensory Abilities

• Ability to See: 3
• Ability to Distinguish Colors: 3
• Ability to Hear: 0
• Ability to Smell: 0
• Ability to Taste: 2
• Ability to Touch: 2