Surveillance Officer Agent - Full Time (Citywide LV)

About Us

The Vanderpump Hotel is the Strip’s first and only stand-alone boutique hotel and casino. The Vanderpump Hotel features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club, and nightlife venues by Drai’s. The Vanderpump Hotel redefined the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!”

Responsibilities

• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
• Makes recommendations and enforces state and federal regulations.
• Adheres to all department, company, and State regulations, policies, and procedures.
• Performs additional duties as assigned.
• Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.
• Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and a friendly tone of voice to project warmth and friendliness.
• Acts as a role model to other employees and always presents oneself as a credit to the company and encourages others to do the same.
• Provides training assistance to new employees.
• Interacts with law enforcement and courtroom.

Requirements

• Preferred one year of games surveillance experience.
• Neat, professional appearance with good personal hygiene.
• Friendly, outgoing personality.
• Must be 21 years of age.
• Ability to interface effectively with the public and co-workers.
• High school diploma or equivalent required.
• Preferred knowledge of all Casino/Hotel operations.
• Must be able to handle a large amount of information and take the best action necessary to correct the situation.
• Requires all forms of dexterity and mobility throughout all shifts.
• Use of office equipment and computers.
• Ongoing games protection training.
• Must have the ability to operate a CCTV system.
• Strong communication skills required, both verbal and written.
• Must be able to work a flexible schedule to include nights, weekends, and holidays.
• Must be able to work in a smoke-filled environment and sit and stand for prolonged periods of time.
• Able to change schedule with short notice.
• Will abide by all State Gaming Board Regulations and all Harness Racing Commission Regulations.
• Must be able to obtain and maintain the appropriate license through the Gaming Control Board.
• Satisfactorily completes a 90-day surveillance training program.
• Prior experience in a security, casino, or surveillance-related field preferred.