Surveillance Officer Agent - Full Time (Paris LV)

About the role

As a Surveillance Agent, you are responsible for safeguarding the assets of the casino by actively monitoring gaming activities and public areas through the strategic use of both gaming and security camera systems. This includes observing suspicious behavior, identifying potential threats or violations of gaming regulations, and ensuring the integrity of casino operations. The Agent works closely with other departments to support investigations and maintain a secure and compliant environment for guests and staff.

Responsibilities

• Endorse the business objectives, ethics, and values of Caesars Entertainment Inc.
• Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.
• Present evaluations of any observed illegal activity to the proper departments and make necessary recommendations.
• Make recommendations and enforce state and federal regulations.
• Adhere to all department, company, and state regulations, policies, and procedures.
• Perform additional duties as assigned.
• Consistently demonstrate superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.
• Maintain an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next.
• Utilize smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.
• Create an atmosphere of luck and celebrate customer wins.
• Be ready to serve and well-informed of daily facility hours of operation, promotional programs, and other relevant guest information.
• Build relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipate guest needs and provide fast, flawless service.
• Execute all service programs to prioritize service for the very best guests.
• Check for satisfaction and properly use the Service Recovery process to resolve problems.
• Promote Caesars Rewards programs and encourage registration and membership.
• Provide a warm farewell and thank guests for visiting.
• Promote Caesars Entertainment and always project the company in a positive light to guests.
• Act as a role model to other employees and present oneself as a credit to Caesars, encouraging others to do the same.
• Adhere to all regulatory, company, and department policies and procedures.

Requirements

• Must be 21 years of age or older.
• Must have valid identification.
• Neat, professional appearance with good personal hygiene.
• Proficient in English verbal and written.
• Must be able to obtain and possess a Nevada Gaming Card.
• Flexible to work various shifts, weekends, and holidays.
• High School Diploma or Equivalent.

Additional Requirements

• Ability to interface effectively with public and co-workers.
• Preferred knowledge of all Casino/Hotel operations.
• Operate in a very fast-paced environment requiring quick decision-making.
• Must be able to process large amounts of information and take appropriate corrective actions.
• Requires full dexterity and mobility throughout all shifts.
• Involves regular use of office equipment and computers.
• Includes ongoing games protection training.
• Provide training assistance to new employees.
• Involves interaction with law enforcement and courtroom personnel.

About Us

As part of our award-winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants, and the Eiffel Tower. If casual sophistication is enticing to you, Paris is the place to be!