Surveillance Observer

About the role

Penn Play is seeking a dynamic individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills and be able to provide exceptional customer service.

Responsibilities

• Handle customer inquiries via phone, email, and live chat
• Resolve customer issues and complaints efficiently
• Process returns and exchanges according to company policy
• Provide product information and answer frequently asked questions
• Follow up with customers to ensure satisfaction

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience in customer service preferred

Qualifications

• Strong problem-solving and critical thinking skills
• Proficient in Microsoft Office Suite
• Knowledge of company policies and procedures

Skills

• Customer service orientation
• Technical proficiency (e.g., troubleshooting)
• Time management and organizational skills

Benefits

• Competitive salary
• Flexible schedule
• Professional development opportunities
• Health insurance coverage
• Employee discounts

Pay

$15 per hour

Schedule

Variable hours to accommodate shifts and customer demand