Surveillance Observer (7195)

Essential Duties And Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards.
• This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• The Surveillance Observer is responsible to observe and report incidents that might jeopardize the Tribal assets, safety of team members, patrons and the integrity of the games in Spotlight 29 Casino, Tortoise Rock Casino, and any other entities.
• Keep logs and other documents as required by departmental policy.
• Communicate and coordinate with Casino Directors, Executive Directors, VPs, Public Safety, Gaming Control Board, Human Resources, legal court systems and/or the Tribe on an as needed basis.
• Know or have the ability to learn all table and video games in order to document, track, and report cheats and scams.
• Attend meetings when requested and be prepared to present reports.
• Ensure compliance with Federal, State and Tribal – State Compact, Tribal, NIGC (National Indian Gaming Commission), Gaming Commission, Regulations, Policies Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Qualifications

• Education and Experience (MUST BE DOCUMENTED): High school diploma or equivalent Two (2) years related or gaming enforcement experience Certification, Licenses And Any Additional Requirements
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds.
• The employee is occasionally required use repetitive movements to complete tasks.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Sometimes must be available for emergency calls 24/7.
• Sometimes must be available to work weekend and holidays.
• Sometimes some enterprises are gaming facilities.
• Sometimes some enterprises are not a smoke-free environment.
• Sometimes surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

• The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups