Surveillance Agent Lead (Harrah's Philadelphia)

Responsibilities

• Sit or stand for long hours observing numerous CCTV screens.
• Protects assets and maintains the integrity of the company using CCTV and floor observations.
• Provides a safe environment for employees and guests.
• Assists the Shift Supervisor in their duties as assigned.
• Assists the Shift Supervisor in the supervision and direction of Surveillance Agents in performing their duties and procedures of the company.
• Aids in the preparation of schedules and daily paperwork.
• Supervises and leads in the absence of the Supervisor.
• Performs all duties of a Surveillance Agent when necessary.
• Operates all surveillance equipment, including VCRs, monitors, switchers, computers, controllers, and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to ensure compliance with established laws, regulations, policies, procedures, and internal controls.
• Maintains attendance guidelines and adheres to regulatory, departmental, and company policies.
• Works and maneuvers in close quarters.
• Responds calmly in crisis and stressful situations.
• Sees and remembers specific details of incidents and persons.
• Lifts up to 50 pounds.
• Operates various surveillance equipment such as VCRs, monitors, switches, computers, controllers, and cameras.
• Provides court testimony and writes detailed reports.
• Works overtime or changes shifts on short notice.
• Communicates effectively and writes clearly.
• Has a thorough understanding of all casino operations.
• Works in a smoke-filled environment, with high noise levels, bright lights, and dust.

Qualifications

• Previous supervisory experience preferred.
• A minimum of two years of casino surveillance, law enforcement, loss prevention/security, or a combination of these fields is required.
• A thorough working knowledge of all casino operations is required.
• Excellent customer service, communication, organizational, and writing skills are essential.
• A working knowledge of PGCB gaming regulations is necessary.
• Must be at least 21 years old.
• Willingness to work any day of the week and any shift is required.
• Basic computer operational skills are needed.
• Ability to get along with coworkers and work as a team is important.
• A well-groomed appearance is expected.
• Ability to formulate effective, understandable, well-written reports is crucial.
• Ability to work in a smoke-filled environment and sit/stand for prolonged periods is necessary.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.