Surveillance Officer (Harrah's Joliet)

Responsibilities

• Clandestine observation of all gaming and money handling activities.
• Analyzes all gaming and money handling for undesirable play, fraud, theft, and deception.
• Operates electronic surveillance equipment (CCTV) a closed-circuit television to monitor casino activities.
• Operates surveillance equipment such as CCTV surveillance systems, video printers, video switchers and various computerized equipment.
• Prepares written reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes recommendations.
• Follows policies to ensure safety and asset protection.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.
• Knows all slot/game's procedures and Title 31.
• Completes all other duties as assigned.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Previous surveillance experience preferred.
• Must be able to respond calmly in crisis and stressful situations.
• Must be flexible in schedule to include evenings, holidays, and weekends.
• Excellent analytical skills and attention to detail.
• Excellent mathematical and reading skills.
• Must have and/or acquire board knowledge of the various casino games offered, and cheating techniques used to compromise these games and to be able to detect when cheating or any unusual, irregular or illegal activities are, or have been present.
• Must be able to understand the various departments policies and procedures and understand when a violation has occurred.
• Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.
• Must be able to work in and support a team-oriented environment.
• Must be able to perform routine tasks accurately and without error.
• Initiative to work without direct supervision.
• Cannot have any immediate family members employed at Harrah’s Joliet Casino & Hotel that surveillance has auditory control over.
• Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

Additional Requirements

• Lifts up to a maximum of 10 lbs. and/or carries objects weighing up to 10 lbs.
• Position requires 5% standing, 90% sitting, 5% walking.
• Requires some bending, kneeling and reaching overhead.
• Must be able to respond to touch, speech, aural and visual cues.
• Must be able to work in a fast-paced environment involving constant internal and external customer contact.
• Must be able to maneuver to all areas of the casino.

Compensation & Benefits

• $20.00/hr
• Comprehensive Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) retirement plan
• Generous Paid Time Off (PTO) policy
• Education Assistance program
• Exclusive Team Member Discounts