Surveillance Officer

Responsibilities

• Develops and maintains a Service Culture that ensures the delivery of superior internal and external guest service by all members.
• Monitors table games and electronic gaming device activities.
• Monitors cashiers cage and count room activities.
• Monitors all non-gaming procedures.
• Maintains knowledge of overall casino operations.
• Reports any irregularities to the Surveillance Supervisor and/or Director of Surveillance.
• Performs duties associated with the IGB Statewide Voluntary Self-Exclusion program as described in Section G of Bally's Quad Cities Casino and Hotel internal controls.
• Ensures department adheres to all regulatory, departmental, and company policies and procedures.
• Maintains knowledge of all promotions and events.
• Performs all other duties as assigned.

Working Conditions

The work environment contains bright lights, loud noise, and stressful situations.

Pay

Target salary range: $16.50 per hour.

Requirements

• Read, write, speak, and understand English.
• Strong organizational and decision-making abilities.
• Above-average math skills.
• High school graduate or equivalent.
• Excellent written and verbal communication skills.
• Excellent customer/employee service skills.
• Able to be confined to a small area for long periods.
• Ability to work with arms above head for prolonged periods.
• Ability to lift up to 25 lbs.
• Ability to work at heights above 10 feet.
• Able to sit for extended periods.
• Ability to operate in mentally and physically stressful situations.
• Able to work flexible shifts, including weekends and holidays.
• Visually able to distinguish color.
• Physically mobile with reasonable accommodations.

About the Company

We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.