Surveillance Agent (Harrah's Philadelphia)

Responsibilities

• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
• Provides a warm farewell and thanks guests for visiting.
• Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

Requirements

• Able to work in smoke filled environment, and able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.