Security Officer (Harrah's Philadelphia)

Responsibilities

• Maintains superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains an upbeat, positive attitude, positive energy, and enthusiasm from one interaction to the next.
• Celebrates customer wins and creates an atmosphere of luck.
• Greets guests with a warm, friendly verbal greeting and anticipates and fulfills their needs promptly.
• Checks for guest satisfaction and uses the Service Recovery process to resolve issues effectively.
• Promotes Caesars Rewards programs and card membership.
• Provides a warm farewell and thanks guests for their visit.
• Handles conflicts and confrontations respectfully, defusing situations when possible.
• Enforces company security/safety regulations.
• Guards the transfer of money from the Jackpot Booth to the Main Cage.
• Performs security/safety-related duties for the Casino/Hotel.
• Represents the company and its properties to ensure compliance with Pennsylvania Gaming Control Board regulations and internal controls.
• Supports slot operations and casino cashiering, performing soft counts and managing cash assets.
• Operates motorized vehicles, such as the company van.

Qualifications

• Must be 18 years of age or older.
• Proficient in English verbal and written communication.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• Ability to push and pull up to 50 pounds, lift and carry up to 30 pounds, bend, stoop, twist, and reach.
• Able to ascend and descend stairs and maintain equilibrium for an extended period.
• Able to work from a standing position and/or walking motion for extended periods.
• Able to work in a smoking and pet-friendly environment.