Surgical Services Program Manager Senior

About the role

Manages all aspects and is responsible to coordinate people, resources and processes to ensure projects/programs are delivered on time and produce the desired results. Leads the initiation and planning of projects/programs, ensure resource availability and allocation.

Responsibilities

• Ensure projects/programs are delivered on time within stipulated scope and budget.
• Coordinate communication within the team and to the organization.
• Address issues, manage scope and quality, report project progress.
• Coordinate all other tasks as needed for successful completion of the project.
• Work closely with Surgical Services Leadership planning and allocating resources, preparing budgets, monitoring progress, and keeping stakeholders informed throughout the lifecycle of the program and/or project.
• Develop detailed project plans involving all stakeholders and ensuring technical feasibility, resource availability and allocation and delivery of projects/programs on time within budget and scope.
• Act as central point of contact for all project activities of projects assigned to them.
• Manage the day‑to‑day activities of all projects assigned, including team meetings, resource management, measurement of project progress, revisions of plans/tasks, and issues resolution.
• Create and maintain comprehensive program/project documentation.
• Review operating policies and procedures as well as actual workflow of systems and functionality of work queues from an operational perspective, in collaboration with Surgical Services leadership.
• Identify inefficiencies in existing processes, design new processes, and draft policies, procedures, and workflow.
• Perform risk management assessment.
• Develop and generate data reports/files as assigned for root cause analysis, quality assurance, process improvements, and as assigned.
• Research new applications and technology to determine potential benefit to Cottage Health.
• Coordinate with Health Information Management leadership, IT, and other departments as necessary to ensure downtime procedures are developed and communicated to all users.

Qualifications

• Education: Minimum – Bachelor Degree in Health Management/Business or equivalent experience (2 years of applicable experience = 1 year of education). Preferred – Masters Degree in Business.
• Technical Requirements: Minimum – Strong working knowledge of Microsoft Word.
• Experience: Minimum – Seven (7) years of healthcare leadership and procedural services; working knowledge of hospital operations.

Pay

Pay for non‑physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on‑call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.