Surgical Services Patient Support Specialist

Job Details

Join Our Team! At Cataract & Laser Institute, our patients are at the center of everything we do. We're looking for a caring, organized, and service-oriented Patient Support Specialist to help deliver an outstanding experience throughout every stage of the patient journey.

What We Offer

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

What You'll Do

• Assist patients with scheduling appointments and coordinating follow-up care.
• Answer incoming calls and respond to patient inquiries with professionalism and compassion.
• Verify patient demographics, insurance information, and required documentation.
• Provide education regarding appointments, procedures, and next steps.
• Cookordination communication between patients, providers, and clinic teams.
• Support prescription refill requests, referrals, and medical record requests as assigned.
• Maintain accurate documentation within the electronic medical record.
• Resolve patient concerns or escalate issues to the appropriate team when needed.
• Protect patient privacy by maintaining HIPAA compliance.
• Deliver exceptional customer service during every patient interaction.

What We're Looking For

• A high school diploma or equivalent required.
• Previous experience in healthcare, medical office, call center, patient services, or customer service preferred.
• Strong communication and active listening skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and compassionate in a fast-paced environment.
• Experience using electronic medical records and Microsoft Office applications preferred.
• Commitment to providing exceptional patient care and service.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity.
• The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.