Patient Services Specialist

Job Summary

Medical Receptionist - Physical Therapy
OrthoArizona is now hiring skilled Medical Receptionists to join their elite team of renowned healthcare providers. This position is available in Scottsdale (Pima), AZ.

Pay

Starting from $17 per hour

Location

Scottsdale (Pima), AZ

Qualifications

• Excellent customer / patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Understand/Perform training on practice management software
• Expand knowledge of practice management software as updates occur
• Follow all Standard Operating Procedures
• High School diploma or GED
• At least one year of medical office experience
• Bilingual a plus
• Basic phone handling skills - Contact Center experience
• Basic knowledge of insurance plans and the specialty referral process

About the Role

Join OrthoArizona's mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community. You will be supported with:

• A robust benefits package, including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401k; wellness reimbursements, and more
• State-of-the-art facilities and resources equipped with the advanced technologies and equipment you need to excel in your role, enhance patient outcomes, and facilitate your professional growth
• Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast-growing organization
• A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best-in-class patient care

Responsibilities

• Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients
• Be the 1st point of contact for our patients : Greet, Check In, Check Out and provide excellent patient service
• Manage schedule, assist with insurance verification and other physical therapy insurance requirements
• Support physical therapy staff by keeping the front desk organized and running smoothly
• Assist in indexing patient documents to the correct patient chart
• Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart
• Assist with other duties as needed during down time
• All other duties as assigned