Surgical Services Patient Care Counselor

What We Offer

• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Employee Referral Program
• Full slate of benefits to include health, dental, vision, and 401k

Essential Responsibilities

• Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
• Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
• Aid patients with application to Care Credit, as needed
• Review surgery instructions and forms with patients
• Education patients on surgical procedure(s) and complete pre- and post-surgery documentation
• Ensure payments are collected from patients, as applicable
• Prepare patient’s surgical charts with appropriate paperwork

Education And/or Experience

• High school graduate, or equivalent
• Previous experience in ambulatory surgery preferred
• Knowledge in medical terminology preferred

Competencies

• Excellent organization, verbal and written communication skills
• Ability to speak clearly and have patients understand language without misinterpretation or confusion
• Professional maturity, appearance and demeanor required
• Ability to work independently and handle multiple tasks simultaneously
• Strong organization skills

Physical Demands And Work Environment

• Physical Activity: Talking, Hearing
• Physical requirements: Sedentary work. Involves sitting most of the time.
• Involves visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.