Surgical Services Patient Care Counselor

About the role

A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s). This role involves being knowledgeable about each phase of the patient’s surgery and educating them on options for Clear Lens Exchange, presbyopic correcting, and astigmatic correcting implant lenses.

Responsibilities

• Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
• Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
• Aid patients with application to Care Credit, as needed
• Review surgery instructions and forms with patients
• Education patients on surgical procedure(s) and complete pre- and post-surgery documentation
• Ensure payments are collected from patients, as applicable
• Prepare patient’s surgical charts with appropriate paperwork

Requirements

• High school graduate, or equivalent
• Previous experience in ambulatory surgery preferred
• Knowledge in medical terminology preferred

Qualifications

• Excellent organization, verbal and written communication skills
• Ability to speak clearly and have patients understand language without misinterpretation or confusion
• Professional maturity, appearance and demeanor required
• Ability to work independently and handle multiple tasks simultaneously
• Strong organization skills

Skills

• Communication skills
• Medical terminology knowledge

Benefits

• 6.5 paid holidays per year + 2 floating holidays
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Great training program with opportunities for growth and compensation increases

Pay

Starting hourly wage of $17, additional compensation available based on previous experience

Schedule

Full-time position