SURGICAL COUNSELOR

About the role

We are seeking a people-centric, highly organized Surgical Counselor to guide our patients through their life-changing vision correction journey. You will educate patients on customized surgical options and advanced lens technologies to empower them to make confident, highly informed decisions about their visual outcomes. You will serve as the primary, empathetic point of contact to build trusted, long-term relationships, put anxious minds at ease, and answer critical non-clinical questions. You will manage surgical consents, clinical documentation, and financing options to demystify the administrative process and eliminate any friction or barriers to care. You will collaborate seamlessly with surgeons, clinics, and surgical centers to maintain an efficient schedule and align everyone involved in the patient's care. You will review pre- and post-operative guidelines to fully prepare patients for a safe, successful surgery and an optimal, stress-free recovery experience. You will participate in team meetings and continuous process improvements to align clinical operations, share insights, and elevate our patient care standards.

Responsibilities

• Educate patients on customized surgical options and advanced lens technologies to empower them to make confident, highly informed decisions about their visual outcomes.
• Serve as the primary, empathetic point of contact to build trusted, long-term relationships, put anxious minds at ease, and answer critical non-clinical questions.
• Manage surgical consents, clinical documentation, and financing options to demystify the administrative process and eliminate any friction or barriers to care.
• Collaborate seamlessly with surgeons, clinics, and surgical centers to maintain an efficient schedule and align everyone involved in the patient's care.
• Review pre- and post-operative guidelines to fully prepare patients for a safe, successful surgery and an optimal, stress-free recovery experience.
• Participate in team meetings and continuous process improvements to align clinical operations, share insights, and elevate our patient care standards.

Requirements

• A high school diploma or equivalent (a bachelor’s or associate degree in communication, public health, or related field is a plus).
• Experience in patient coordination, medical counseling, clinical sales, or high-touch hospitality/customer service.
• Outstanding verbal and written communication skills with the ability to break down complex clinical details into warm, simple concepts.

Qualifications

• Highly organized and detail-oriented.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong organizational and time management skills.

Skills

• Exceptional verbal and written communication skills.
• Natural talent for active listening and emotional support.
• Collaborative team player with strong interpersonal skills.
• Expert in scheduling and coordinating surgical procedures.
• Knowledgeable in pre- and post-operative guidelines.

Benefits

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Position Pay Range: $24-$29/hour.
• Medical, dental, and vision insurance.
• Employer-paid benefits: paid time off, retirement savings contributions, life insurance, and disability insurance.
• A variety of voluntary benefits for you and your family.
• $150 shoe allowance for full-time staff.
• Education allowance.
• Wellness program paired with a Lifestyle Spending Account.

Pay

Position Pay Range: $24-$29/hour. Actual compensation offered by Vance Thompson Vision may vary and is dependent on factors such as experience, qualifications, skills, and geographic location.

Schedule

Full-time position available.