Counselor

About the role

This position involves professional assessment and response to allegations of child abuse, neglect, and exploitation of vulnerable adults.

Responsibilities

• Conduct thorough assessments via phone and electronic systems
• Analyze information for signs of abuse or neglect
• Research case histories
• Enter reports into information systems
• Assign cases for investigation
• Provide supportive referrals
• Maintain professional relationships with investigative staff
• Perform related duties as needed

Qualifications

High school diploma or GED with four years of law enforcement or military experience, or an associate degree with two years of relevant professional experience, or a bachelor’s degree with demonstrated communication skills. Candidates must show ability to operate under stress, handle sensitive conversations, prioritize actions, and document accurately. Requires completion of training, adherence to laws and policies, and the ability to work in a diverse, dynamic environment. The role is non-telework and may involve working during emergencies or natural disasters. Candidates must meet all employment and legal requirements, including background checks and possible accommodations.

Skills

• Critical thinking
• Active listening
• Crisis de-escalation
• Technological proficiency
• Flexibility for varied hours
• Strong communication
• Compassion
• Decision-making in high-pressure situations