Surgical Services Manager

About the Role

Provides leadership for the strategic and operational direction for defined patient care areas in accordance with hospital guidelines and organizational philosophies. Key accountabilities include establishing safety as a core value, ensuring quality assurance performance improvement plans promote excellence in patient outcomes, maintaining personal compliance with regulatory and professional standards, fostering interdisciplinary collaborative relationships, and overseeing human, fiscal, material, and environmental resources. The Manager assists in creating a professional environment where team members contribute to optimal patient outcomes and grow professionally.

Operational oversight includes Surgery, Pre/Post Surgery, Post Anesthesia Care Unit (PACU), Central Service, Anesthesia, General Surgery, and specialty clinics.

Responsibilities

• Responsible for staff hour timekeeping, including delegation of submission of information and final approval.
• Responsible for final approval of surgery, general surgery, specialty clinic, anesthesia, pain management, and central service charges.
• Effectively utilizes tools provided for financial, quality, and staffing monitoring and management.
• Utilizes available tools and data to measure and monitor performance related to quality of care, patient safety, and patient satisfaction, including but not limited to Key Performance Indicators, HCAHPS scores, and audits. Creates action plans for areas needing improvement.
• Focuses on a culture of safety by proactively seeking safety concerns and promptly reporting and/or incident reports using root cause analysis and process improvement tools.
• Complies with regulatory requirements of agencies such as DIA, Joint Commission, and AORN Guidelines.
• Establishes departmental goals aligned with the strategic goals and plan of the organization; continuously monitors progress toward goals.
• Able to communicate to employees how the goals of the department connect to the overall strategic plan of the organization.
• Responsible for yearly capital and minor budget development, FTEs, and expense sheets.
• Effectively communicates and assists in conflict resolution with surgeons, anesthesia providers, staff, and patients.
• Establishes an environmental culture for retention as evidenced by results of employee engagement surveys. Utilizes survey data to make improvements in the work environment based on employee feedback.
• Establishes a culture of trust with employees through employee rounding and timely, effective coaching and performance management. Serves as a mentor and role model for staff, students, and colleagues.
• Maintains a just culture.
• Demonstrates emotional intelligence and applies that knowledge in day-to-day leadership activities. Adapts in skills required to effectively lead a team, including conflict management.
• Facilitates team conversations that allow for individual participation and contribution of all members.

Requirements

• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded programs (e.g., Medicare and Medicaid). Brings any concerns regarding compliance to the immediate attention of hospital administrative staff.
• Must be able to communicate effectively with people of diverse professional, educational, and lifestyle backgrounds.
• Able to exercise judgment in problem situations.
• Demonstrates the ability to understand system, process, and workflow issues while problem-solving.
• Must be highly motivated and self-directed.

Qualifications

• Education: Bachelor's Degree in Nursing (or obtains within 3 years). Master’s Degree in Nursing preferred.
• Special Training: Basic Life Support, ACLS, PALS, Dependent Adult/Child Abuse Mandatory Training within timelines established in the Licensure, Registration, Certification, and Life Saving training policy.
• Licensure/Registration: Licensed Nurse in the state of Iowa and Association of Perioperative Room Nurses (AORN) membership.
• Experience: Two years of experience in the Operating Room scrubbing. Two years of leadership experience.

Skills

• Interaction with a variety of people inside and outside the organization, involving complex, detailed, and often sensitive topics.
• High degree of interpersonal skills to deal with complicated problem situations and gain the agreement of others.
• Must be highly motivated, very organized, and able to have crucial conversations.
• Must be able to "Stop the Line" when necessary.

Working Conditions

• Limited exposure to moderately adverse and undesirable environmental conditions (10% or less of the workday).
• Some health and safety risks; may require safety equipment and precautions.
• Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Duties performed routinely require exposure to blood, body fluid, and tissue.
• Hazards include exposure to fumes, wet and/or humid conditions, noise, gases, mechanical hazards, chemical hazards, electrical hazards, radiant energy hazards, and burn hazards.
• Possible exposure to bloodborne pathogens.

Key Relationships

• Co-workers/JCRHC Employees
• General Public/Visitors/Volunteers
• Physician/Medical Office Staff
• Residents/Outside Instructors
• Vendors/Sales Representatives
• Patients, Families, and Significant Others