Surgical Scheduling Clerk

About the role

The Department of Surgery at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking a Surgical Scheduling Clerk.

Responsibilities

• Welcome patients and visitors by greeting them in person or on the telephone.
• Schedule office visits, follow up appointments and in-office procedures for 14 physicians, including surgical oncologists, and acute care surgeons.
• Answer multi-phone line.
• Aid patients with their office visit to include checking them in and out, ensuring insurance information is accurate, and updating personal information.
• Communicate daily with administrative staff regarding physician's calendars and schedules.
• Obtain pre-authorizations and confirm eligibility of insurance.
• Act as a liaison between the patient, physician, hospital, business office, and insurance companies in scheduling surgical appointments.
• Schedule all surgery appointments for 14 surgeons, 2 nurse practitioners, and 2 physician assistants.
• Aid patients with checking in and out for their office appointment.
• Update personal and insurance information in charts.
• Answer multi-phone line, assist caller appropriately.
• Check all patient charts before appointment to include informing patients of any previous balances that may be due at the time of service.
• Receive internal/external patient referrals, schedule appointments, and follow up with referring provider through Allscripts.
• Scan and organize hard copy medical record documents into patient’s EMR.
• Send task messages to appropriate personnel as necessary.
• Verify patient’s insurance. Obtain insurance referrals and authorizations when required.
• Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.
• Accept patient payment for co-pay’s, past due balances, supplies, and procedures. Ensure accuracy of batch and prepare deposit.

Requirements

Minimum Qualifications and Skills:

• Ability to use computer systems for data entry and appointment scheduling.
• Ability to type and enter data accurately.
• Ability to operate multi-line phone systems.
• Ability to navigate electronic medical record (EMR) systems.
• Ability to process and verify detailed information for accuracy.
• Ability to organize and maintain records and documentation.

Preferred Qualifications:

• High school diploma.
• One (1) year of medical office experience.
• Previous experience in surgical scheduling preferred.