SURGICAL SCHEDULER

About the role

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.

Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.

Support the checkout office, scheduling patients for procedures after office visits.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed calls for scheduling requests.

Responsible for the integrity of pre-registration to include accurate health care coverage(s).

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Knowledge of medical insurance and billing processes.

Must work well in stressful situations and display a high degree of efficiency at all times.

Strong emphasis on customer service.

Responsibilities

• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support the checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed calls for scheduling requests.
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.

Requirements

• 2-3 years in medical or office setting.
• Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

Qualifications

• High School Diploma or Equivalent required.

Skills

• Medical Insurance and Billing Processes.
• Customer Service.
• Organizational Skills.

Benefits

A wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.

Pay

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Schedule

Per Diem Shift