Surgical Coordinator - Gastroenterology - Physician Practice

Responsibilities

• Covers all aspects of tests, procedures, and surgeries under the direction of the Practice Supervisor or Manager and physician(s).
• Schedules procedures promptly, politely, and helpfully.
• Fulfills facility guidelines, including required booking sheets.
• Verifies patient demographics and logs insurance information.
• Contact insurance companies for verification of coverage and benefits, and obtains precertification from the payer.
• Coordinates procedure appointments with the physician's calendar and adjusts schedules as needed.
• Communicates appointment and surgical preparation information to patients.
• Arranges co-surgeons or assistants as needed and cross-schedules with other departments (e.g., lab for intra-op TH or nuclear medicine for injections/mapping).
• Maintains consistency in pre-op procedures, including completing surgical documentation (consent forms, history and physical within 30 days of scheduled procedure, and physician orders).
• Distributes documentation to appropriate departments and schedules pre-surgery appointments with the physician, obtaining medical clearance(s) as needed, coordinating pre-admission testing appointments, and following up with results to the physician.
• Coordinates required postoperative care under the direction of the provider.
• Obtains surgical billing information from physicians and works with the coding department to obtain appropriate codes and posts and reconciles all surgical charges.
• Tracks all procedures, including completed and pending cases, and surgical testing and pathology results.
• Provides excellent customer service, promoting high levels of service, greeting patients and visitors promptly, courteously, and helpfully, responding promptly to patients' needs, and listening empathetically both in person and on the telephone.

Qualifications

• High School diploma, general equivalency diploma (GED), or GED equivalent programs, plus two years of related experience.
• Effective interpersonal and communication skills.
• The ability to learn quickly and adapt in a changing environment.