Surgical Coordinator

Job Responsibilities

• Schedule’s outpatient medical procedures, for patients with appropriate provider and time/location slot
• Request pre-operative clearances from PCPs office
• Submit booking/orders to outpatient Surgical Center
• Provides patients with Surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients
• Provides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentiality
• Provides great patient experience and delivers high level of service
• Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but day of surgery as well
• Achieves company set key performance indicators and maintains surgical schedules for surgeons
• Notifies patients of all scheduled appointments
• Verifies all insurance and obtains any authorizations needed
• Prepares all paperwork for physician for surgery
• Ensures that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facility
• Answers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.

Business Development & Practice Growth

• Support the surgeon in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinics
• Cook up and maintain lunch arrangements for local offices
• Track referral patterns and generate reports to help inform strategic outreach
• Follow up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment options
• Collaborate with growth team and operations team to help implement local campaigns to increase surgical volume
• Act as a liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM’s reputation and reach in the community
• Monitor trends in patient inquiries, cancellations, and referral conversions to provide actionable insights

Required Qualifications

• High School Diploma or Equivalent
• 2-4 Years full-time surgery scheduling experience
• Willing and able to follow directions and adhere to priorities
• Must have a can-do, will-do attitude.
• Superior knowledge of coding guidelines and reimbursement schemes
• Must have exceptional organizational and computer skills
• Conversational knowledge of medical terminology, acronyms, techniques.
• Excellent written and oral communication
• Solid analytical skills
• Ability to work independently and with a team.

PREFERRED QUALIFICATIONS

• 3 years eClinical Works RCM experience in patient account and denial management