Surgical Coordinator

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

• Schedule surgery and pre-authorization for surgical and office procedures
• Post payments, enter charges, and update patient demographics
• Provide quotes for cosmetic procedures
• Track pre-admission testing results to ensure timely receipt according to office protocol
• Manage doctors’ surgery schedules, including coordinating with other doctors’ offices
• Answer phones and triage patient calls based on severity/importance
• Understand HMO, Managed Care, and Third Party regulations as they apply to a specialty practice
• Verify benefits for upcoming surgeries and obtain pre-certifications
• Address all billing inquiries
• Perform other duties as assigned

Requirements

• High school diploma or GED
• Working knowledge of physician practice operations and basic scheduling system management
• One year of Surgical Coordinating experience
• Willingness to go above and beyond with every patient
• Ability to handle details and strong organizational skills

Skills

• Computer proficiency with Microsoft Word, PowerPoint, Excel, Outlook, Meditech, and Epic (if applicable)
• Ability to read, write, and speak English clearly
• Ability to work independently and make decisions when circumstances warrant
• Effective communication and tactful interaction with personnel, visitors, patients, physicians, and the public
• Flexibility, personal integrity, and ability to function effectively in a team
• Ability to follow written and oral instructions
• Typing (minimum 35 words per minute) and scheduling skills
• Customer service and knowledge of basic medical terminology
• Strong interpersonal skills for effective information exchange
• Ability to work in a demanding environment with frequent interruptions
• Willingness to work beyond normal hours when needed
• Excellent telephone demeanor and professional hygiene/grooming habits
• Ability to prioritize workload for efficiency
• Capability to cope with interruptions and adapt flexibly

Pay

Minimum USD $21.98/Hr. – Maximum USD $36.27/Hr.

Benefits

• Competitive health, prescription, vision, and dental benefits, plus wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch-up” provision
• Paid Time Off (PTO) and company-paid holidays
• Tuition reimbursement
• Mental health resources and other wellness opportunities through the Employee Assistance Program
• Employer-paid Short & Long Term Disability benefits for eligible employees
• Voluntary benefits and discounts on auto, home insurance, and Verizon plans
• Mercy’s Rewards & Recognition Program for employees who exemplify Mercy’s Mission and Values