Surgical Coordinator

About the role

The Surgical Coordinator plays a vital role in guiding patients through the entire surgical journey. Acting as a crucial liaison between patients, physicians, and surgical facilities, this role ensures that every step is handled with clarity, compassion, and professionalism.

Responsibilities

• Meet one-on-one with patients to explain surgical procedures, discuss potential risks and expected outcomes, and review available options, especially for elective procedures like cataract lens choices. Ensure patients make informed decisions about their care.
• Schedule all aspects of the surgical journey, including surgery dates, pre-operative appointments, and post-operative follow-ups with the surgeon or referring doctor.
• Ensure all necessary paperwork is completed accurately, including operative and facility consents, medical histories, transfer of care letters, and surgical charts. Prepare and organize pre- and post-op kits.
• Verify medical benefits, obtain insurance pre-certifications and authorizations, discuss out-of-pocket costs and financing options (e.g., CareCredit), and collect payments.
• Serve as the main point of contact for patients, addressing questions and concerns via phone or in-person. Maintain professional communication with surgical facilities, surgeons, and referring optometrists to ensure a seamless process.
• Maintain a process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, and educational materials.

Requirements

• Dependable transportation required to travel to other offices as needed.
• Flexibility with traveling to various locations.
• Attention to detail.
• Ability to maintain confidentiality.
• Ability to seek instruction in areas where knowledge is lacking.
• Ability to recognize inconsistencies.
• College degree including business-related courses (sales/marketing emphasis preferred).
• One to two years of ophthalmic/optometric experience preferred.
• One to two years of sales experience preferred.
• Excellent verbal communication skills.
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only).

Physical Requirements

• Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity to perform activities including viewing a computer terminal, extensive reading, interpretation, etc.
• Ability to be stationary for prolonged periods of time.

Cognitive Requirements

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs tasks in a demanding environment requiring multi-tasking and prioritization of work.
• Comfortable working and interacting with large groups of people daily.
• Compliance training and testing required annually and as needed.

Benefits

• Medical, dental, and vision coverage.
• 401k plan.
• Long-term disability and life insurance.
• No nights or weekends (work/life balance).
• Paid uniforms.
• Paid vacation and holidays (+ two floating holidays).
• Tuition reimbursement opportunities.
• Referral bonus opportunities.
• Discount on designer eyewear.
• Paid certified accreditation program.

Pay

Pay Range: $20/hr - $26/hr. Actual compensation offered will be based on factors such as experience, qualifications, existing certifications, skills, internal equity, and business needs.