Surgery Team Lead

About the role

The Surgery Team Lead is responsible for overseeing the day-to-day operations of the Surgery team, ensuring that the team meets all goals related to efficiency and effectiveness while providing the highest level of customer service to each patient.

Schedule & Location

• Schedule: Full-time position. Standard workweek is 40 to 45 hours; however, flexibility is expected, as additional hours may be required during peak operational periods.
• Location: Based primarily in the Briargate office and HQ office. Occasional travel to other offices may be required.

Duties and Responsibilities

• Lead and help the Surgery team fulfill all of the responsibilities outlined in the Surgery Coordinator Job Description.

Team Oversight

• Help train, coach, and supervise team members, including developing and leading sessions for new staff orientation and subsequent weeks.
• Provide team with resources, updated SOPs, and training materials.
• Ensure sufficient team coverage to meet goals.
• Develop and lead a high performing team that meets targets and is inspired to follow Vanguard's mission.
• Work with HR and supervisor regarding progressive discipline and discharge proceedings when necessary.

Reporting and monitoring

• Run team and individual reports for the Surgery metrics dashboard.
• Listen in on phone calls to provide coaching to team members.
• Provide individual coaching to team members based on reports on a regular basis.

Operational Responsibilities

• Design and monitor surgical templates to maximize efficiency, room utilization and provider productivity.
• Serve as the primary liaison between surgeons and patients for surgical care planning.
• Ensure that all surgical scheduling, documentation and patient communications are HIPAA compliant.
• Routinely audit surgical workflows to identify risks and correct deficiencies.
• Act as the point person for all issues related to surgical patients.
• Assist with forecasting surgical caseloads to ensure proper staffing levels while remaining in budget.
• Support Director of Operations in special projects and initiatives.

Operating Principles

• Role model Vanguard's values and operating principles: making a positive impact on patients, community, and the world.

Targets and Outcomes

Help build and develop a team that attains the following:

• Coach team members to reach individual goals
• Relay pathology results to patients within 24 hours of provider sign-off
• Spend an average of 25% of each hour worked actively on phone calls
• Complete an average of 2 tasks per hour worked
• Schedule 2+ procedures per hour worked
• Respond to patient messages (email, voicemail) within 60 minutes
• High accuracy in patient scheduling and handling requests

We strive for efficiency and effectiveness in on-going operations. The goal is to deliver on the responsibilities above with a high degree of efficiency and effectiveness.

• Efficiency: Manage staffing and team operations to meet above targets while staying within budget.
• Effectiveness: Continually improve the patient experience as evidenced by online ratings >4.7, NPS >94%.

Targets will be set annually with Objectives & Key Results (OKRs). The OKRs are designed to improve upon our steady state and day-to-day operations.

Qualifications

• A four-year degree from an accredited college/university or equivalent experience is required
• 2+ years experience working in a healthcare setting serving patients
• 1+ years experience leading a team to success and delivering excellence
• Excellent verbal and written skills required
• Alignment with the values and mission of Vanguard Skin Specialists

Compensation

• This position is a combination of base salary plus annual bonus for a total compensation of $57,000 to $62,000.
• Bonus eligibility and determinations are made each January based on individual deliverables, team performance, and 360 reviews covering the prior year.
• Annual bonus is contingent on completion of the full calendar year, year-end results, and annual performance review. No bonus is considered earned until the review process is complete.
• Year-end bonus is based on the following:
  • 60% based on contributions and performance for outlined responsibilities and targets
  • 30% based on performance as evaluated by direct supervisor and the Board
  • 10% based on 360 reviews
• Bonuses are based on performance in a calendar year and awarded January 31. The initial bonus consideration will be January 2027 based on 2026 results, if the candidate earns bonus.
• Departure prior to bonus payout for any reason forfeits the bonus in full.

Benefits

• Paid time off in accordance with Vanguard's policy
• 5 paid holidays
• Medical, vision, dental
• 401K with employer match, after one year
• Continuing education fund, Financial Peace University, Weekend to Remember marriage conference, subsidized vision trips, chaplains

Physical Working Conditions

• Must be able to sit, stand, and/or walk for up to 10 hours
• Must be able to lift up to 25-50 pounds
• Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax
• Be able to communicate accurately, effectively and frequently
• Can identify color on the computer and software used