Surgery Scheduling Specialist | Surgical Services

Job Summary

Provides positive and professional environment for the patient. Serves as the primary appointment scheduler to ensure effective customer service according to Monument Health standards. Assists the nursing staff in providing efficient, effective and safe patient care specific to diagnosis and age of patient served, utilizing communication, and clerical skills. The care is provided under the direction of the nurse in accordance with accepted hospital standards, policies, unit specific competencies and the South Dakota Nurse Practice Act.

Essential Functions

• Recognizes emergency situations, assists with notification and direction of personnel, and initiates appropriate responses.
• Communicates the need for preauthorization for exams prior to completion of exam scheduling.
• Communicates with clients to ensure exam times are acceptable, requirements for exams are understood, and checks for resource conflicts.
• Documents changes in scheduled exams and patient demographics in the appropriate systems.
• Sets up schedules if cases cancel or add-ons occur so that the rooms will be well utilized.
• Completes all assigned clerical activities.
• Contributes to patient care; i.e. specimens to lab, blood to unit, cleaning carts and placing clean linens, clean OR’s) in accordance with unit guidelines.
• Contributes to the permanent document of patient data.
• Able to prioritize physician's orders and initiate appropriate action in a timely manner.
• Accurately transcribes physician's orders.
• Acts as a receptionist and participates in admission, discharge, and transfer of patients.
• Uses excellent customer service skills with all communications with all customers; i.e. all members of the perioperative team, providers, patient/family, all MH caregivers.
• Utilizes sound judgment in the reporting of data and in the provision of patient care.

Required Additional Requirements

• Education - High School Diploma/GED Equivalent
• PREFERRED Experience - 1+ years of Healthcare Experience

Physical Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.

Job Category

Revenue Cycle

Job Family

Registration and Scheduling

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

PRN