Surgery Scheduler - West Lake Surgery Center

About the Role

The Surgery Scheduler is responsible for scheduling all surgical procedures and identifying resource needs (e.g., equipment, people, services) to support the daily operations for the Ambulatory Surgical Center (ASC) "Center." This role involves coordinating patient care, managing schedules, and ensuring smooth operational flow.

Responsibilities

• Schedule outpatient surgeries and procedures.
• Obtain, add, or update scheduled patient clinical, demographic, and financial/insurance information into Center systems.
• Coordinate and communicate with leadership regarding resource needs (e.g., equipment, people, services) and distribute the daily surgical schedule.
• Participate in quality and operations improvement processes.
• Track cancellations and monitor, maintain, or release block time.
• Provide coverage or backup to the Center’s business office functions (e.g., Receptionist/Admitting Clerk).
• Support medical record maintenance and updates, along with other clerical functions.
• Provide customer service to patients, families, and members of the healthcare team.

Requirements

• High School diploma or GED.
• Two (2) years of surgery scheduling experience.

Preferred Qualifications

• Associate degree in business.

Skills and Competencies

• Knows, understands, and incorporates Trinity Health’s Mission, Values, Vision, Actions, and Promise into behaviors, practices, and decisions.
• Performs work in a safe, engaging, collaborative, and supportive manner.
• Uses clear, effective, and respectful language and communication methods.
• Understands and incorporates basic or essential areas of practice (document, coordinate, communicate) and training standards.
• Accountable for continuous self-development and supporting the growth of others.
• Maintains a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health’s Integrity and Compliance Program, and Code of Conduct.

Physical and Mental Requirements

• Exposure to conditions that may be unpleasant to sight, touch, sound, and/or smell.
• Occasional exposure to fumes, odors, dusts, mists, gases, biohazards, mechanical/electrical hazards, burns, chemicals, radiation, or sharp objects.
• Occasional exposure to noise, infectious waste, diseases, and stressful situations.
• Frequent ability to follow tasks through to completion, understand complex ideas, remember multiple tasks, and work on concurrent tasks.
• Frequent ability to read small print, hear sounds, and give/receive verbal instructions with some background noise.
• Frequent manual dexterity activities and ability to sit with varied physical positions.
• Continuous ability to climb, kneel, crouch, and operate foot controls.
• Occasional use of a computer or other technology.
• Frequent ability to maintain a safe working environment and use personal protective equipment (PPE).
• Continuous compliance with Trinity Health’s Code of Conduct, policies, procedures, and guidelines.
• Occasional ability to provide assistance in emergencies.
• Occasional lifting of a maximum of 30 pounds unassisted.
• Occasional use of upper and lower extremities, bending, stooping, reaching, pushing, and pulling.
• Work primarily indoors under temperature-controlled and well-lit conditions, with occasional travel to variable environments.