Surgery Scheduler/Consultant - Facial Plastic Surgery

About the role

This isn't a typical scheduling role. It's a career opportunity at the intersection of luxury service, healthcare, and aesthetic medicine — where your organizational talent and people skills directly shape life-changing patient experiences.

Responsibilities

• Own the end-to-end surgical scheduling experience, coordinating seamlessly across patients, surgeons, hospitals, and surgery centers

• Serve as the primary relationship point for patients navigating facial plastic surgery procedures — bringing warmth, clarity, and confidence to every interaction

• Consult patients on procedure logistics, timelines, and next steps with a polished, informed presence

• Manage prior authorizations, insurance verification, and demographic accuracy with precision

• Collect cosmetic procedure payments at time of booking and handle financial conversations with professionalism

• Document and maintain scheduling records in the practice management system

• Stay sharp on evolving insurance requirements and industry best practices

• Contribute to a high-performing team that values both individual excellence and collective success

Requirements

• Bachelor's degree in Healthcare, Business, Marketing, or a related field — or 4+ years of relevant healthcare scheduling experience

• Confident, polished communicator comfortable with patients, physicians, and executive-level contacts

• Tech-savvy: fluency with EHR systems, Microsoft Outlook, Teams, and multi-line phone systems

• Proven ability to prioritize and perform in a fast-paced, high-interruption environment

Preferred

• Background in aesthetics, cosmetic surgery, or luxury client services

• Experience with consultative or high-value service conversations (including financial discussions)

• A presence that makes patients feel cared for and confident — from first call to final follow-up

What You'll Gain

• A role with real meaning. Patients come to us at meaningful moments in their lives. Your work matters.

• A schedule that respects your time. Monday–Friday, 8am–5pm. Paid holidays. Flexible PTO. No weekends, no on-call

• A culture built on mentorship. We invest in people — especially those building expertise in our specialty. You'll have experienced colleagues, clear pathways, and a team that genuinely wants to see you succeed

• A workplace that's been around for a reason. Over a century of physician-owned, community-rooted care means stability, values, and a reputation worth being part of