SURGERY SCHEDULER

About the role

The Surgery Scheduler coordinates and schedules surgical procedures, verifies insurance and authorizations, and ensures all required documentation is complete. This role communicates pre-operative instructions to patients and works closely with clinical staff to support an efficient scheduling process and positive patient experience.

Responsibilities

• Keep a log of all the procedures for each patient having surgery for pre-cert purposes.
• Verify benefits for all procedures.
• Check if prior authorization is needed.
• Track status on surgical pre-cert, auths, and predetermination weekly.
• Call patients to keep them updated with the progress of insurance activity.
• Scan paperwork in the Auth folder when authorization is obtained.
• Call patient to schedule and call hospital to confirm date and time are available.
• Send orders, insurance information, H&P, and clinicals.
• Work up estimates to give to patients and stress that it’s only an estimate.
• Quote cash fees and discuss sedation, anesthesia-review protocol, and health questionnaire to rule out the need for clearance from PCP.
• Schedule 1st post-op visits at the same time as the surgery.
• Discuss the need for a driver to take the patient home and the requirement to sign a form.

Requirements

• Ability to sit for extended periods while working at a computer.
• Manual dexterity required for operating office equipment (e.g., computers, phones, fax machines).
• Ability to lift and carry up to 20 pounds occasionally.
• Visual acuity is required to perform tasks involving computer screens and paper documents.
• Ability to move around the office to access files, office machinery, and other equipment.

Qualifications

A High School Diploma or Equivalent is required.

Skills

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.