Surgery Scheduler
Our client is the region’s largest and most comprehensive multi-specialty physician group practice supporting over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. It delivers business operations, revenue cycle, and administrative services to facilitate trusted, compassionate health care across primary and specialty care clinics and affiliated hospital facilities.
About the Role
The Surgery Scheduler plays a crucial role in the Surgical Oncology team by providing administrative support to surgeons across all divisions. This position coordinates surgical schedules, manages patient interactions concerning non-clinical matters, and ensures efficient logistics for surgical procedures. The role supports patient care coordination across multiple specialties and locations, contributing to streamlined surgical workflow and patient experience.
Responsibilities
- Manage clinical workload including answering patient calls and directing inquiries appropriately.
- Schedule patient surgeries across multiple metro Denver locations using Epic.
- Obtain and upload necessary patient documents before appointments and surgeries.
- Coordinate treatment care plans across various locations and specialties.
- Manage surgical procedure schedules for assigned physicians.
- Perform administrative assistant duties such as handling correspondence.
- Respond to special patient requests including self-pay estimates and scheduling clinic visits.
- Generate and send letters to patients and referring physicians via Epic.
- Confirm upcoming surgery dates and appointments with patients.
- Attend meetings to communicate key scheduling information.
Requirements
- High school diploma.
- Minimum 2 years healthcare experience with complex patient scheduling.
- Experience with Epic preferred.
- Strong verbal and written communication skills and professional phone etiquette.
- Knowledge of medical front office operations and terminology.
- Familiarity with insurance plans and ICD/CPT coding.