Surgery Scheduler

About the role

Surgery scheduling specialists act as a liaison between patient and physician, schedule all surgeries and pre-operative tests, and counsel patients prior to surgery regarding financial responsibility.

Responsibilities

• Receives instructions from physicians about which surgery or test is recommended.
• Schedules procedures at appropriate facility and appropriate pre-op testing.
• Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test.
• Verifies patient eligibility and coverage for the procedure; if patient is not eligible on date of service, or procedure is not a covered benefit, explains this to patients.
• Counsels patients pre-operatively regarding their potential financial obligation, and provides information about patient insurance coverage.
• Discusses pre-operative testing and instructions with the patient, as directed by physicians.
• Schedules operating room time, according to physical scheduling protocols.
• Schedules all appropriate pre-operative tests.
• Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists.
• Responds to written and telephone inquiries from patient and carriers regarding planned surgeries.
• Maintains communication among the physician, patient, insurance company, and hospital at all times.
• Performs any other duties assigned.

Requirements

• Associate’s degree preferred; HS diploma or GED required.
• 4+ years medical office experience; orthopedic setting preferred.
• 2+ years prior surgical scheduling experience preferred.
• EMR experience required; MEDENT preferred.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.