Surgery Scheduler

About the role

Coastal Eye Associates offers complete and comprehensive eye care for you and your entire family. Our goal is to not only treat your ocular needs but to care for you as an individual. From routine exams to complex surgery, your trust and wellbeing are our first priority at Coastal Eye Associates. All of our medical doctors are board certified ophthalmologists with extensive experience in all areas of ophthalmic medicine.

Responsibilities

• Coordinates and schedules surgical procedures to ensure timely, efficient, and accurate utilization of operating room resources, surgeon availability, and optimal patient care.
• Schedules surgical procedures based on surgeon availability, operating room capacity, and facility guidelines.
• Accurately enters and updates surgical case information in scheduling systems and electronic health records.
• Manages schedule changes related to cancellations, postponements, or urgent add-on cases.
• Verifies required documentation prior to scheduling (e.g. surgeon orders, case details, preference cards as applicable).
• Verifies patient insurance coverage and ensures all required referrals and documentation are completed prior to scheduling.
• Obtains necessary prior authorizations for surgical procedures as needed.
• Communicates finalized schedules and updates to the surgeons, nursing staff, anesthesia, and ancillary departments.
• Identifies and resolves scheduling conflicts to optimize workflow and efficiency.
• Provides patients with basic logistical information such as surgery date, time, and location assigned.
• Answers phone and responds to inquiries.
• Interacts with all internal and external customers in a caring and respectful manner.
• Ensures compliance with HIPAA, confidentiality standards, and organizational policies.
• Assists with reports or audits related to operating room utilization and scheduling efficiency, as requested.
• Contributes to the team effort by completing additional tasks or projects as directed.
• Attends daily huddles and regularly scheduled team meetings.
• Attends Ambulatory Surgery Center meetings as requested and approved by management.

Requirements

• High School Diploma or equivalent
• Experience as a Surgical Scheduler or Patient Access Representative preferred
• Ophthalmology experience preferred
• Experience with EHR software; NexTech/Intellechart Pro experience strongly preferred
• Knowledge of contracted insurance plans and procedures
• Ability to work in a fast-paced environment
• Must have ability to travel to all practice locations as necessary

Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry, strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws, etc.)
• Excellent customer service skills

Benefits

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance